Data associated with: Digital Transformation of Brazilian Governments: Citizen Satisfaction with Digital Public Services

By Innovation in Citizen Services Division (VPS/IFD/ICS)

Dataset related to the publication "Transformacao Digital dos Governos Brasileiros Satisfacao dos Cidados com os Serviços Públicos Digitais". The document summarizes the results of a new citizen satisfaction survey on digital public services in Brazil. It shows that the Brazilian population is connected and considers itself well adapted to the digital world, even with foreseeable inequalities of age, level of formal education and income. It aimed to collect information about the adaptation of citizens to the digital world, their level of perceived connectivity and internet use and their assessment of the quality of digital services in the public sector (focusing on the state level, but also with questions about the federal and municipal levels) and the private sector, among other topics.

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Metadata & use

Identifier https://doi.org/10.60966/jud8i0n4
License Creative Commons Attribution 4.0 International
Relation
Citation

Lafuente, Mariano;Leite, Rafael;Porrúa, Miguel;Valenti, Pablo, 2022, Data associated with: Digital Transformation of Brazilian Governments: Citizen Satisfaction with Digital Public Services, IDB Open Data, https://doi.org/10.60966/jud8i0n4

Issued date 2022-11-08
Modified date 2025-04-10
Tags/Keywords Brazil · Citizen Satisfaction · Connectivity · Digital Governance · Digital Government · Digital Transformation · Innovation · Public Services · States
Language Portuguese
Temporal coverage 2020-2020
Geographic coverage
Brazil
Regional coverage Latin America and the Caribbean
Publisher
Inter-American Development Bank
Author
Lafuente, Mariano
Leite, Rafael
Porrúa, Miguel
Valenti, Pablo
Inter-American Development Bank
Data collection type Survey Data
Statistical type Cross-sectional Data
Data structure Structured Data
Data notes

National quantitative survey with application of a structured questionnaire with a representative portion of the population selected by sampling through the method of probability proportional to size. More details in the methodology file.

Dataset files

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